Shipping policy

  • Order Processing Time:
    •
      • We strive to process and ship orders within 1-3 business days (excluding weekends and holidays) unless otherwise stated.


  • Shipping Methods:
    •
      • We offer various shipping methods, including standard, expedited, and express delivery options. The available options will be presented at checkout.


  • Shipping Costs:
    •
      • Shipping costs are calculated based on factors such as package weight, dimensions, destination, and chosen shipping method. The shipping charges will be displayed at checkout before confirming your order.


  • Free Shipping:
    •
      • We offer free shipping on orders that meet specified criteria, such as but not limited to a minimum purchase amount of 100$. Details regarding other conditions of eligibility for free shipping will be clearly communicated on our website or during promotions.


  • Delivery Timeframes:
    •
      • The estimated delivery time frames provided at checkout are based on typical shipping conditions and are not guaranteed. Actual delivery times may vary due to unforeseen circumstances or delays beyond our control.


  • Tracking Information:
    •
      • Once your order is shipped, we will provide you with a tracking number via email or through your Idmento shop account. You can use this tracking number to monitor the progress of your shipment.


    • International Shipping:
      • We offer international shipping to select countries. Please note that additional customs duties, taxes, or fees may apply, which are the responsibility of the customer. We recommend checking your country's import regulations before placing an order.


  • Address Accuracy:
    •
      • Please ensure that your shipping address is accurate and complete to avoid delivery issues. We are not responsible for items shipped to incorrect addresses provided by the customer.


  • Shipment Damage or Loss:
    •
      • In the rare event of shipment damage or loss, please contact us immediately. We will work with the shipping carrier to resolve the issue and assist you in filing any necessary claims.


  • Order Tracking and Support:
    •
      • If you have any questions or concerns regarding your order or shipment, please reach out to our customer support team at Customersupport@idmento.com. We are here to assist you and provide timely updates on your shipment status.